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Urgent! Process Associate Jobs | Bosch Group

Process Associate



Job description

Job Description

Roles & Responsibilities :

The candidate will be responsible for L1 level based Voice/Non-Voice Help desk support for providing technical assistance and support related to automotive systems, software, and hardware within the BOSCH group.

The individual must possess the basic skills / abilities and demonstrate that she/he can perform the essential functions.

Key Duties:

·         Technical Assistance & Communication:

o    Provide multi-channel technical support via telephone, email, and chat to resolve customer and technician inquiries.

o    Articulate diagnostic findings and recommended courses of action with clarity and precision.

o    Address all customer questions and concerns with professionalism and timeliness, ensuring a high standard of service.

·         Advanced Diagnostics & Problem-Solving:

o    Employ advanced diagnostic tools and proprietary software to remotely identify and analyze complex automotive system issues.

o    Analyze and interpret diagnostic data to accurately determine root causes of vehicle malfunctions.

o    Methodically guide technicians through complex troubleshooting procedures and repair processes.

o    Identify and resolve sophisticated software, hardware, and network connectivity problems impacting diagnostic equipment.

 ·         Case Management & Documentation:

o    Meticulously document all customer interactions, diagnostic steps, and resolutions within the designated helpdesk system (C4C).

o    Manage and track diagnostic support cases from initial contact through to final resolution.

·         Collaboration & Quality Assurance:

o    Collaborate effectively with workshop technicians, engineering teams, and other internal departments to escalate and resolve complex, multi-faceted issues.

o    Manage customer complaints efficiently, ensuring thorough follow-through to achieve complete resolution and maintain high levels of customer satisfaction.

o    Consistently deliver high-quality support to uphold and enhance customer satisfaction and brand loyalty.


Qualifications

Educational qualification:

Bachelor’s degree or diploma in Automotive Technology, Computer Science, or a related field, or an individual with a strong passion for automobiles and vehicle diagnostics.

Experience :

· Minimum of 2 years of experience in automotive diagnostics, with a focus on remote diagnostics and telematics

Mandatory/requires Skills :

 · Proficiency in using remote diagnostic tools and telematics systems  · Strong understanding of automotive systems and technology  · Ability to interpret technical data and diagnostic code

Preferred Skills :



ASE (Automotive Service Excellence) certification or equivalent is highly desirable




Required Skill Profession

Other Office And Administrative Support Workers



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