Expert, Client Solution Implementation (Project Manager)

Job description

about randstad enterprise

Randstad Sourceright is a global talent leader, providing solutions and expertise that help

companies position for growth, execute on strategy, and improve business agility.

Sourceright’s

experience encompasses all facets of the talent acquisition of permanent employees and the

contingent and contractor workforce.

Key offerings include Managed Services Provider (MSP)

programs, Recruitment Process Outsourcing (RPO), Statement of Work (SOW) and Blended

Workforce Solutions.

Randstad Sourceright offers solutions Globally as well as regional programs

as required.

Working for a multi-country organisation means working with clients and colleagues

with different backgrounds.

This results in a digital way of working and requires a proactive

mind-set.

job context and purpose

Professional Services

Professional Services is responsible for the implementation of RPO, MSP and SOW solutions, in

line with the agreed project plan, timescales and within budget.

The implementation team holds

the responsibility of being the first ‘face to the client’.

We set the scene for future collaboration

and must work efficiently, professionally and in line with the client's expectation of an

outsourced partner.

We work under pressure and must therefore be in control and demonstrate

a constant ability to be flexible within the constraints of very rigid project management

principles.

The implementation team must maintain the integrity of our Global implementation

methodology and ensure a smooth transition from the Business Development team takes place

and subsequently prepare a stable handover to the Operations team.

purpose of the job

Directing and managing large size multi-country/regional implementation projects.

The Project

Manager works independently and deals with senior level stakeholders, workers and/or profiles.

The Project Manager will also share responsibility for the onboarding and training of new

colleagues by providing mentoring/buddy support.

They will lead meetings, share best practices

within the team and develop new ways of working to improve efficiency and quality.

key performance indicators

● Project management - full understanding of end to end project management, including

risk and issue management, milestone delivery and ensuring the project is on track for

final go live delivery

● Aptitude for technology - VMS, ATS, Assessment, CRM & Sourcing tools

● Understanding - MSP, RPO, SOW, Headcount tracking and Early careers

● Logical thinker - working with Subject Matter Experts to ensure project deliverables are

met and followed logically

● Change management - understanding of the importance of change management within

the implementation lifecycle your responsibilities

Project Management

● Project management and facilitation of cross border multi regional implementations ●

Project Management for MSP, RPO, SOW or Headcount Tracking or blended solution

implementations dependent on scale

● Identifies and mitigates risks and issues and provides an audit trail of accountability ●

Provides regular status reports to the RSR senior stakeholders and Client Project and

Senior Stakeholders, as well as Technology Partner key stakeholders

● Assesses, plans and implements appropriate implementation approach with required

Workstream lead for related services in line with project deliverables

● Ensures contractual documentation is completed in a timely manage to ensure the

project remains on track

● Creates project management tools in smartsheet and google to support the

implementation and makes sure project team is updating relevant documentation (RAID,

Timesheets, Reporting etc)

Leadership

● Manages the activities of the project related implementation team

● Provides mentorship to new team members, as well as cross-training to other teams ●

Audits service quality and educates RSR local teams regarding processes and procedures

during implementation

● Is the first point of escalation for client and senior stakeholders Support

● Adheres to guidelines, best practices and toolkits for functional implementation of an

MSP, RPO, SOW, Headcount Tracking or blended solutions 3

● Initiates and drives continuous improvements in the way-of-working, tools, methods and

solution concepts

● Provides input and guidance for bids and proposals as required

● Attends sales presentations with Sales and Solutions team in the capacity of Subject

Matter Expert (SME) for MSP/RPO/SOW implementations

Client & Customer Management

● Supports internal customers to ensure their needs are met

● Works with the Workstream Leads and SME’s, to facilitate their activities for the delivery

of the services sold

● Is the first point of contact for the client regarding implementation

● Builds strong business relationships with the client at management level

Randstad Sourceright employee competencies intellectual strength

Randstad Sourceright employees leverage strong intellectual power to identify patterns and

draw insights from information in order to conceptualise strategic direction, solve problems and

identify opportunities.

agility

Randstad Sourceright employees leverage proactively address change on all dimensions.

They

anticipate change and view situations from different perspectives whilst keeping pace in

decision making to realise opportunities and mitigate risks.

excellent execution

Randstad Sourceright employees drive excellent execution by setting robust processes to

execute strategies and follow through with strong monitoring and operational navigation to

ensure results.

Is firm and courageous in leading execution.

Partner

Randstad Sourceright leaders build strategic partnerships with clients and stakeholders.

They

actively shape the external environment for the success of Randstad Sourceright, leveraging

their personal credibility and thought leadership in getting people onside.

more specifically

● Conceptual Thinking - Thinks through issues by seeing the pattern or big picture, brings

facts and ideas together, and develops innovative or creative insights.

Specifically, cuts

through complexity; for example: by explaining complex situations or data in a way that

is easy for others to understand.

● Compliance - Uses comprehensive knowledge and skills to act independently while

guiding and training others on achieving full compliance with applicable rules and

regulations in management and/or operations.

● Action Planning - Uses comprehensive knowledge and skills to work independently while

providing guidance and training to others on developing appropriate plans or performing

necessary actions based on recommendations and requirements.

● Project Management - Uses expertise to act as the organisational authority on managing

projects and/or programs within desired cost, time and quality parameters.

● Impact through Influence - Engages with others, getting buy-in to deliver results and

skillfully influencing to build support.

Specifically, uses direct influence; for example, by

planning - fully and using an influential third party to accomplish a particular result.

Education

● Bachelor or University degree preferably in Business Administration or Economics or

relevant business experience

Experience

● 6+ years’ experience in Project Management managing complex implementations within

the RPO, MSP & SOW industry

● Demonstrated skills and experience to advise and lead on implementation processes and

procedures as well as taking ownership of issues and responsibilities

Knowledge

● Evidence of a high level project management knowledge in MSP or RPO and preferably

SOW

● Understanding of the principles and frameworks of successful project management.

●Understanding of project delivery and acceptance processes within a fast-paced business

environment.

additional skills needed

● Hands on working mentality and strong attention to detail

● Good analytical, conceptual and process oriented skills

● Ability to think and act promptly

● Strong and open communicator, both verbally and in writing

● Strong planning and organisational skills combined with task and time management

skills, positively influenced under time pressure

● Demonstrate a high degree of adaptability to move from one project to another and

sometimes contributing to multiple projects simultaneously

● Managing client relationships with excellent customer facing and interpersonal skills

● Excellent understanding of the client’s needs

● Good understanding of the cultural differences between countries and local playing field

● Sensitive in working and managing virtual teams

● Strong influencing, communications and people management skills

● Demonstrated skills in Smartsheet or similar project management tools

Required Skill Profession

Other General